Customer Testimonials
Great sales and service team Had bought two cars from Mike and have always had great service from Jason. Plan to buy another soon for a family member.
Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge. I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW ...
Went to test drive a preowned CRV listed and my experience was wonderful from the beginning to the end. Al Schwartz in sales was pleasant and did not pressure me into buying this car. The paper work with purchasing this car out of state was seamless. They took the time away from the buyer to process everything. Al made a follow up call to make sure I was happy with my purchase.
Al Schwartz made buying our X3 BMW a smooth ride. He was friendly, helpful and courteous. Shout out to Kyle Whelan for his kind assistance.
I went to 4 BMW dealerships when looking to lease an X3. At the 3 other dealers, I had to haggle for hours just to get a reasonable number. I met some lady at a gas station that had the vehicle I was looking for, and she whipped out a card for Al at Preston. I called Al and he gave me their best number the first time and that was it. It was refreshing to be given the best deal without playing games and having to say I would go elsewhere. Al is awesome and thorough. Kyle, the Sales manager was ...
Clean showroom, plush hospitality area, upbeat sales professional who assisted us to get a great fair deal on a beautiful BMW. I love Preston Motors. An HONEST car dealer that values their customers
I found a used 2016 BMW 528i xdrive on cargurus for a great price, quite a bit less than their competitors. I reached out through the contact function on that site for a test drive and had an email from Paul the next morning. He confirmed the car was in stock and we set up a time to test drive. He provided an incredible amount of information during the test and made sure we covered multiple driving scenarios (surface streets, nice curvy roads, highway, traffic) to go through most of the avail functions. Once we were back at the dealership we ...
We are extremely satisfied with the customer service that we received at Preston BMW in Boardman. Our salesperson, Paul, was knowledgeable and very helpful. The whole process of buying a car took us only about 90 minutes. I got the car that I've been looking for and my husband got the price he was looking for! We highly recommend this dealership.
Paul Ruchtie, client adviser, had a 550i ready and waiting for me when I arrived from Cleveland. It confirmed for me that there was no other automobile for me. Since I have a specific order in mind, he told me he would contact me as soon as the 2019 models become available. I received a thorough understanding of all options that were not so clear on teh BMW website.
I had been eyeing a call on the lot for a couple of weeks. Did a test drive but wasn't sure I wanted to buy without checking the market. I did my research and made a great deal on a very nice car. Paul Ruchtie was NEVER pushy and made himself available by text, which was great. A clean, comfortable sales room and engaged staff made the process painless. Kyle Whelan did my paperwork in no time and got me ready to roll in just minutes! Thanks guys; I hope to see you when I'm ready to buy ...
Great dealer. I had purchased my BMW pre owned out of state-but being local to our area, I have my BMW serviced at Preston . Jason, the service writer is extremely knowledgeable and great to speak with. Straight forward and knows BMW extremely well. I've had a few Porsche's and many Audi vehicles and am very familiar with all the German brands. (Recently got into the BMW for my daily). Jason not only knows BMW, but also knows the other German brands well too- after speaking in detail with him. Furthermore, my family members purchased a brand new X1 ...
We recently purchased a 2018 X3 M40i. This is the third BMW we have purchased from Preston BMW. We have driven past an other BMW dealer to get to Preston's! The sales staff is patient, never pushy and will do whatever it takes to make the experience pleasant. Our most recent sales rep was Mr. Paul Ruchtie. He is extremely knowledgeable. We probably test drove 10 cars to get the feel for what we wanted in our new BMW. He kept us informed as to when the model we wanted would be shipped and its arrival. It's an amazing ...
I bought a 2004 330 ix from Preston 9 years ago. Best BMW I have ever owned. They worked with me on a good trade-in of my 1999 AudiI A6. I can'tell deal with BMW dealers in Pgh PA, They won'the give a decent trade-in. Bought a 2014 328IX GT w/25 k miles....black on black, a beauty. Thanks AL and Scott!
Mike Westcott, awesome sales person. Very caring. Helps and directs you with any concerns or issues. Always there to help. Service has been exceptional also.
Buying experience was quick and fair with a no hassle conversation. Paul, Scott and Jordan were a pleasure to work with and didn't feel uncomfortable in any of the discussions. Highly recommended and will/have recommended already to family and friends. Would definitely visit again in the future. A+ dealership and friendly atmosphere.
Loved the buying experience from Preston BMW! It was a no nonsense hassle free conversation. They gave us a fair trade in value and made the experience quick and easy!
Had a tremendous experience purchasing our BMW last week. Mike Westcott goes above and beyond to make the customer feel comfortable with the car before they leave the lot. He gave us 4 different ways to get in touch with him if we had any problems or questions. He followed up with an email to check with us and thank us for our business. He is a gem of an employee and a great example of how you should treat people.
I recently purchased a 2012 Toyota Yaris from Preston BMW and got an excellent deal. Paul Ruchtie was a tremendous help in showing and selling me the car. Their finance department did an amazing job in getting me financed for the car I wanted and made it almost too easy! (Thanks Todd) Would highly recomend purchasing from this dealership and make sure you ask for Paul Ruchtie, he'll make sure to get you the car you're looking for! 5/5 Thanks again!
My wife and I bought a pre-owned Chevy Equinox from Eli Ruchtie and we couldn't be happier. It wasn't the typical high pressure dealership experience. Eli was friendly and informative, but not pushy. The car was priced very competitively, especially when compared to dealerships across the country. They did a great job detailing the car to make it like new. Most importantly to us they respected our time and were quick and efficient throughout the process. We would highly recommend P. Eli Ruchtie and Preston BMW.
I recently bought a pre-owned BMW through Preston BMW in Boardman, Ohio via an internet sale. They were friendly, informed, helpful, and courteous. Al Schwartz was ready to assist me with my buying decision with ABSOLUTELY no pressure. I was nervous about buying a car that I had not driven but they made me feel at ease and offered a very attractive price. Once I decided to purchase, they made arrangements to pick my husband and me up from the airport. At the dealership, the purchase was a breeze - I have never seen paperwork handled more quickly or more ...
from the time I purchased my BMW to my 5 years of maintenance everyone always exceeds my expectations. Today May 9th is no exception the service rep was helpful and knowledgable I can not say enough how well I am treated Customer Jim Senary
The service was excellent. The whole experience was smooth and painless. They even put some oil in my wife's BMW when we go there. Al was very accommodating.
This is the 2nd BMW that I have purchased. Very pleased with the service I recieved at Preston BMW. Easiest vehicle purchase I have ever had. Thank you.
We had a great experience with Preston BMW. We drove 65 miles from PA to deal with them and it was time well spent. Mike and Rick were very respectful of our time, and we were able to purchase our car, along with a trade, in 2 visits lasting 1 hour each. This team seems to implemented a totally transparent sales approach that was both unexpected and appreciated. We got a great APR thanks to Todd, and I've waited in drive-thru lines longer than it took go through the financing process. Follow up was kind and prompt. I would recommend this team ...
Great experience...excellent customer service. Very knowledgeable staff..no pressure and very accommodating. Went there several times to discuss, drive and research. Always found it to be the same experience.
We had previously visited a variety of brands and dealers to determine the right vehicle for our needs. After deciding on the BMW X3 XDrive 28i, we contacted dealers in our area with the preferred vehicle spec'd out. Preston BMW in Boardman, OH, and Eli Ruchtie in particular were the most responsive to our internet inquiry. After exchanging emails and a phone call or two, we visited them the next day to find that they had the exact vehicle specified, including color in stock. No compromises required and within a couple of hours, we drove off the lot with ...
Throughout the process I found Preston BMW and Al to be unlike typical car buying experience. They were upfront, helpful, and followed up without fail. Their price on the car and trade-in were not only fair but competitive and they kept their word throughout. I would not hesitate to recommend them.
Suburb is all I can say. I bought my car almost two years ago and the few times it has been in for service the only word that comes to mind is EXCELLENCE. They have picked up my vehicle and provided a loaner each time with absolutely no hassle. Jason in service has been great to work with and communicated each step of the way. My husband and daughter also have purchased a BMW with Mike and he exceeds every expectation you may have. I would highly recommend Preston BMW and Mike Westcott.
My experience with Preston was very positive from the first day. I like to order my vehicle in order to get the options I want and not pay for options I do not wish to have. My salesman Eli worked very well with me and did not employ high pressure sales tactics that I explained I would not tolerate. Eli answered all my questions in a professional manner and gave a complete demonstration of the new X3 features and options. I am very pleased with my purchase and feel I was treated very fairly. As a bonus my car arrived ...
Both my salesperson, Al Schwartz and finance manager. Scott Presco were forthright in presenting used 2007 Acura. I purchased extended warranty and was very satisfied...great dealership!!!
As an out-of state buyer, I was concerned about the long trip (about 400 miles) to see the vehicle in person, but everything was exactly (or better) than described so there was no surprises. The very friendly salesman (Al Schwartz) answered all of my questions nicely (even my dumb ones) and couldn't have been more courteous. The vehicle was was delivered spotlessly clean and all my dealing with Sales and Finance were easy and painless; no high pressure at all. The vehicle itself was very fairly priced. Overall one of the best dealer interactions I've ever had.
Everyone was friendly and business like at the same time. The only thing I would like to mention is that after I got home I checked online to make sure my insurance was set up. I did not find it showing up on the website and when I called the insurance company they said nothing was listed and that they could not do anything unless they spoke to me and got my permission to change the policy. Just wanted to let you know so someone else does not leave thinking they have insurance only to find out that they do ...
Preston BMW has beautiful vehicles and are for sure the best place to go. I absolutely love my Cadillac. I would definitely go to Preston BMW to purchase the perfect car!!!!
After purchasing over 20 new vehicles over the years, my wife and I decided to purchase our first BMW. Prior to finalizing our sale, we made several trips to Preston BMW, and took more than 1 car on a test-drive. Our salesperson, P. Eli Ruchie, was our contact person, and always went above-and-beyond the normal rhelm of what would be expected. After we made our decision, Scott Presco came into play. Scott too, was a pleasure to deal with, and helped work out the details to our satisfaction. As I told Eli and Scott after purchasing our new vehicle, part of my ...
This is my third BMW. My overall experience with the dealership has been great. I love the low maintenance on BMWs. Really appreciate all the help Mike has been to us. Its been great working with him.
All persons I have dealt with at Preston BMW are very personable and very knowledgable about products sold. You, as a customer, be it just looking and asking questions about their vehicles are treated with respect. Having a vehicle serviced at Preston is enjoyable if you need to wait for your car; TV, coffee and use of a computer is available. If servicing of vehicle and you can not wait for it , a loaner is offered. I purchased my 2nd BMW from Al Schwartz. He will work with you and answer any and all questions; and if he can not ...
Aaron was a true PROFESSIONAL. He did not simply sell a car....his enthusiasm for BMW and my family will result in others purchases in the future.A rare gem in the car dealership arena.No question was considered silly and his patience was appreciated.
We came into the dealership to just look around but the BMW Sales team were friendly and knowledgeable. They explained things to us using facts and were not pushy. They are top notch professionals.
This is a very friendly great price dealership, i was very happy with the staff and very pleased with how well the staff treat their customers i would and will recommend this dealership to any one i know that needs a vehicle.....Thanks you Prescott BMW ***** five star customer service.
Excellent customer service!!! They worked with us on all aspects,from financing options to service after the sale. I highly recommend them and we WILL be going back to purchase our next car. Aaron is very personable and knowledgeable about the car business and truly has some strong people skills as he did not dismiss any of our concerns lightly. We will be back !!!!
I purchased a BMW X3. The overall experience was great! Aaron T. was a great help. I recommend anyone looking buy go see Aaron Thomas.
These guys worked hard to get me in the car I wanted couldn't ask for better service. This is a good place to come to get a car.
I am extremely happy with the VW Passat purchase I made at Preston BMW. Not only did they stand behind fixing a small issue with my recently purchased vehicle, I cannot say enough about Al Schwartz. I certainly will be back to finally purchase my BMW one day, until then I will recommend as many friends and family that I possibly can to Preston BMW. ** Again, huge thank you to Al
I was looking at used Acura's and they had one that I was interested in. When I went to look at the car I wasn't expecting to make a purchase that day; however, I was treated so well and received a very fair trade-in appraisal so we made a deal. The whole experience was no pressure and they took care of every concern I had about the car (like fixing some scratches and installing a liscense plate bracket). Even now when I take the car in for the free car washes they treat me well and do a ...
I drove an hour and a half to to buisness with this dealer because of the website and pricing. The transaction was smooth and I am pleased with the deal that was made.
I was purchasing a car for my daughter as a reward for scholastic achievements at Duquense University. We had a wonderful experience working with Aaron and Scott. We drove away feeling we made a fair deal and I have a very happy daughter. Thank You
Terrific TEAM! Patient, informative, knowledgeable, and great advice. Actually made me feel comfortable the moment I walked on the lot. I cannot say enough about the exceptional customer service I received. Thank you!
over all the experience was nice. Bryant called and confirmed the appointment. i am still owed a few things. would still like to get floor mats as promised and and extra key. still waiting on a part that was ordered. keep me posted.
Good experience with Bryant,Scott was very responsive related to getting the deal completed. I would definitely recommend Preston BMW and have referred someone already.
I was searching for a gently used vehicle and run into their website. I made contact with them and Scott Presco was able to answer my questions directly. I did not have time to engage in never ending negotiations and told Scott my bottom line. He was able to work with it and a few days later, I was contacted by Bryant Holden who was able to schedule a test drive when it was convenient for me. The transaction went flawless and I highly recommend this dealership.
The staff at Preston made shopping for a vehicle pleasant. We will highly recommend Preston to others. Bryant Holden was very knowledgeable about the vehicles and options. Great job! We love our new BMW!
The staff was friendly and professional and are eager to help the customers. The transaction was really smooth. I recommend this dealership and their service is 5 STAR!!!
Overall experience was great! I would recommend for anyone that is looking for a quality vehicle with a quaility staff to come to Preston BMW.
That was the best car buying experience I have ever participated in!!!! By the way I love my BMW!!!! Paul was very knowledgeable and accomodating! If the wife likes him he has to be OK!!!!!!! No pressure was a pleasure!!!
Preston BMW has gotten three BMW sales from me and family members this year, due to their professionalism, friendliness, and openness/fairness on pricing. We have another dealer much closer to us (A&L BMW Monroeville, PA) from whom I purchased a new BMW before, but after they ignored our son on the totally not-busy sales floor this past winter, he bought the car he would have purchased at A&L (responding to a special they had sdvertised) from Mike Westcott at Preston. Subsequently, my wife and I both purchased new BMWs from Mike. We are well-informed buyers, ...
The Preston BMW Team was so helpful and patient with me. They helped make my first BMW buying experience enjoyable. I look forward to working with them again! I appreciate the involvement of the entire staff. I would highly recommend them to anyone looking for a BMW.
Purchasing a vehicle usually makes me so nervous I feel physically ill, however this experience was much better than in the past. Everyone went out of their way to make me feel at ease and the bad part the bickering back and forth etc was over before I even realized it. THANK YOU for making this easy on the customer.
The car buying experience was excellent. Everyone was very friendly and professional with no sales pressure at all. Bryant is a very easy person to buy a car from and answered all of our questions. Everyone there goes out of their way to be friendly and you really get a sense that the atmosphere of the dealership is one of respect for the customer and a desire to meet your needs. Interestingly , when we were there there was a problem with the phone system which everyone handled with grace and aplomb. You can really tell how people truly are when ...
gave us a great price on our trade in, super nice people to work with great car at a great price would purchase from again
They were very friendly, the service was great, the price of the vehicle was very fair, and lastly the follow up from the gentlemen that I worked with was greatly appreciated.
I am very pleased with the courtesy and friendlessness of all the staff I worked with. I got the car I've dreamed of, the deal I wanted, the finance rate I wanted, and was out the door a great deal more quickly than I expected. A Five - Star outfit I'd recommend even to my in-laws just to be nice.
The best car buying experience my wife and I have ever had in 30 years of buying cars. Adam was our Sales Person and he was so honest and professional. Todd (Credit and Finance) was also very professional and made the paperwork smooth, painless and very quick! This is our 4th car we have purchased from a Preston dealership and these people are all outstanding. I am also glad to hear Preston BMW is moving from Warren to Boardman. Great job guys and thanks again, we love our Lexus LS460!!
Al was extremely professional. My schedule required that I arrive to complete the purchase on Al's day off and he came in to greet me with a positive spirit and attitude. He was very accommodating, honest and helpful in answering all of my questions as an out of state buyer. All of his communication was prompt and helpful. I highly recommend Al and Preston BMW.
I agonized for over a year about whether to trade my 2006 Boxster and after finally deciding (after a lot of research) to drive a new BMW (I was afraid I'd be pressured) I succombed. Mike met me and we took a drive. I explained what I wanted to do and he just listened and offered to help in any way he could. I thought about it for a while and went back 3 weeks later and leased a new 328ix coupe. I was offered a higher than expected price for my car and they actually gave me money back. No ...
Todd: Obviously experienced. Answered all questions. Did not rush through paperwork. Scott: Was ready for our visit with a few cars to show us at our price point (we had called in advance with a few cars of interest that we had seen online). Very knowledgable of each car, relaxing test drives with no pressure to sell. Obviously came through with the right car (which we bought). Was very understanding of what we wanted in a car. Did not waste out time showing us cars we were not interested in. Scott said right away... we have the perfect car for ...
Al was very helpful and very responsive (even email). The car was meticulous and he was prepared when I arrived. Lastly, the majority of the process was done online, which was preferable to traveling to the dealership to discuss options.
Had our Z4 in for service today. We are from Melbourne,Fl. I could only wish the dealership at home was as good as yours. I regret not being able to name the service writer we dealt with because he was the best. You have a world class service dept and I would recommend your dealership 100%. From the min we walked in till the min our vehicle was brought to us was a pleasure.
This was a great experience even though we had to travel from VA to pick the car up. They were all very friendly and we got exactly as we had been told. Great Place.
After many hours of exploring the internet and searching car lots, I made my way to Preston BMW in Warren. Bryant and Dave were amazing; they made the experience of buying a car enjoyable and stress-free. I want to thank everyone at Preston BMW, you guys are great… I LOVE MY CAR!! Rose
Thanks to everyone at Preston BMW. It was a low key, hassle free way to purchase my car. Mike Westcott and Todd Blevins we able to answer all of my questions and made the entire buying experience easy. I would highly recommend Preston BMW to anyone who wants to buy a new or used BMW. Sincerely, Chuck W.
Great job all around. The website was extremely easy to use and sort through. We found exactly what we wanted at a great price. Bobby and Todd were very professional and made everything very easy for me. I live in Columbus and they delivered the car to me at no charge. Overall great experience!
This dealership was very easy to work with and gave me a good price compared to other sellers. They allowed me to do an out of town deal with very little hassle. I'd recommend them highly. They are in the Youngstown area and I'm in Pittsburgh, but they delivered the car to my house and will pick it up for service and provide a loaner.
We had a very favorable experience. 1) We did not feel any pressure. Actually we were surprised at how low key everything was. 2) They were willing to negotiate with car price and trade-in value of our old car. 3) We essentially purchased a 2011 Toyota Avalon Limited at a Avalon XLS price. 4) They gave us a fair value for our 2000 Toyota Avalon XL
It was a welcome relief to be treated better at Preston's and not feel so pressured as we were at a few other dealerships. Our buying experience was easy, comfortable and painless. Doug and the staff were very organized and easy to work with.Thanks to all.
Experience dealing with Preston BMW was great. Doug Rice was very friendly, easy to talk to and extremely helpful. Being an out of city buyer, he made sure we were comfortable with making a purchase over the phone. He patiently answered all my question and followed it up very well. They had all the paper work ready before we flew in and made sure were in and out fast. I will recommend this dealer ship to anyone and very comfortable with making any future purchases.
Bryant and Scott were super! They were easy to talk with and listened when we talked. We enjoyed our treatment at Preston! Very satisfied! I will recommend them to anyone I know to first visit Preston if they are interested in a car. All the employees were very friendly.
All car buying should be this easy. I found the car that I wanted on the web and made a few calls. The next thing I was buying the car and out the door. The dealership did everthing to help me get the car in a timely manner. When I arrived to reveive the car the car was clean and had a full tank of gas. Again, just plain easy!!! Fair and Honest price, along with outstanding Customer Service!!!
What a blessing it is to find a dealership that really cares about it's customers! My many questions were answered with patience, and I was treated with utmost kindness and respect. No pressure here! Rick keeps his word, and I can testify to the fact that when he tells you he will "be there for you" he really means it! Let Bryant find the right car for you. Thanks, guys! I will continue to spread the word about your great dealership.
I have owned several BMWs, all purchased at different dealerships. I was unable to locate the car I wanted in the Pittsburgh area so I decided to look out of town once again. I had the most enjoyable experience purchasing the car from Al Schwartz. He was upfront about pricing and my trade. He treated my husband and I with the utmost respect and did not high pressure us knowing we drove a distance to potentially buy a car. He was able to make us completely comfortable in purchasing this car and we look forward to doing future business with ...
Even though I've moved almost 500 miles away, I was very happy to make the trip out to Mike and Preston Auto to lease my third car from them. I feel very loyal to him and the dealership! He is so friendly, responsive, and easy to work with! I even had found a local dealer with a little better pricing, but Mike is such a pleasure, that I'd much rather do business with him. Great customer service is worth so much to me! Many thanks to Mike!
It was a simple , honest and hassle free BMW vehicle purchase. The best I would say of the 4 dealers I have shopped around. Would highly recommend as number 1 dealer . The best thing is they had the car delivered in a less than 7 days and worked with both the price and what I was looking for in a car.
This is the second vehicle I have bought from the dealership in the past 10 months. The prices can't be beat. The employees are very nice and easy to talk to. they really seem to care about the customer and not about making another sale. They take their time to explain everything. I traded in a car and got a very fair price....no problem with negotiations. Bryant is very professional and seems to enjoy his work. I would recommend Preston to everyone.
What a nice experience! Dave made me feel very comfortable while I was waiting for Todd to get my financing. Dave was so polite and really nice to talk to. He was very informative about the vehicle that I was interested in. He even brought me coffee! Todd worked diligently on getting my financing approved. He explained things very clearly. All in all my whole experience there was excellent. I have the car of my dreams and I'm greatful to Dave and Todd for helping to make it possible. I would definitely recommend Dave to friends and family. I ...
The employees are very considerate and straight forward. They always treat you with respect. They did not haggle over the price of the car and did explain everything with great detail. I would purchase another car from them. In fact this is our second car purchase from them in 5 years
I have bought cars from AL for many years as has my husband. Always a pleasure to deal with. Makes it easy without the stress. Never pressures us. Paperwork is always easy. Have never been disappointed in any of our transactions or work completed by the dealership.
The purchase almost seemed too easy. I stopped at the dealership & was able to take the car home to show my dad without any hassle, as the dealership was closing at 4 on a Saturday. By 10:30 am the following Monday, the car was already purchased - no issues. It was by far, the fastest car purchase I ever made. I didn't want to mess around with negotiating, & I didnt want to waste anyone's time, nor did I want my time to be wasted. I still can't believe how eas it was. Shopping for a car can ...
This is the best place to buy a car in Ohio. Everyone there was so nice and friendly. I picked the Dealership because of the price but I would return to Warren because of the great service from the salesmen even if it's 50 miles away. Preston BMW is the best place to buy a new or used car, that is what I tell all of my friends.
The team of representatives at Preston BMW were very easy to work with. They made us feel great about buying a car. Our credit wasn't the best but they never made us feel like we weren't worthy of the best service. They worked hard and got us approved in one day. I would recommend this dealership to anyone who needs a car.
I chose to ask for a price quote from Preston BMW given the high recommendation other buyers gave this dealership. After contacting three other BMW dealerships it became obvious who was the best choice. Mr. Schwartz was in all ways vastly superior to any other sales rep I encountered. I greatly appreciated his no nonsense approach to working up a deal for a car. I do not relish the gamesmanship I experienced dealing with less competent salesmen. Mr Schwartz is the exact opposite of the stereotypical car salesman. I would highly recommend him to anyone seriously interested in buying a ...
I was looking for a new car on the internet and sent out request for quote to several dealers. This dealer was the first one contacted me not only via email but also through phone. The salesman Doug gave me detailed price quote and the best offer as well. From the initial contact through driving the new car out of the dealer, we had great experience overall. This is our third BMW, first time in this dealer and the best experience. We will be considering to get our next car from this dealer.